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Help & tutorials

Ask in plain English, or search the 14 guides below. The AI answers from these guides and shows its sources.

All Fans Bands Venues Studios Crew & pros Managers & agents A&R

Getting started on DigMusiK

Join, set your location, and get your first opportunities in minutes.

Your dashboard, explained

Attention items, matches, money and the Ask-AI box.

Using the AI concierge

Plain-English questions, hyperlinked answers, on every page.

Finding gigs (fans)

Nearest-first gig discovery, signals, and price filters.

Fans

Buying, printing & using tickets

Checkout, QR codes, print-at-home, and door scanning.

Fans

Following, memberships & tips

Back the artists you love — and unlock exclusives.

Fans

Complete your profile & get paid

Legal name, address, PayPal email and payout currency.

Getting help: ask AI first, ticket if stuck

AI answers from these guides, then a human ticket with context.

For platform admins

Users, payouts, refunds, disputes, contracts and moderation.

Fees & VAT: how DigMusiK makes its money

10% + VAT on tickets, £1 on exchange, free everything else.

Refunds & cancelling gigs

Who can refund what, and what happens to the money.

Exchange: sell a ticket you can't use

Face-value resale in two taps; buyer pays a £1 fee.

Fans

Disputes: formal verdicts on money

When a ticket isn't enough — file for a binding decision.

Account, password & privacy

Password changes, profile edits and who sees what.